Privacy Policy

Below we have provided an overview of the personal information that we collect from you and the purposes for which it is used. We also tell you how we protect your information, whom we share it with, and how you can edit your information.

By agreeing to the following privacy policy, you consent to Cycletours Holland BV collecting, processing and using your data in compliance with data protection laws and the following provisions. You may withdraw this consent at any time with effect for the future.

Scope of application

This privacy policy informs users about the nature, scope and purpose of the collection and use of personal data through this website. The legal grounds to data protection can be found in the EU General Data Protection Regulation (GDPR).

Personal data

Personal data is information that can be used to identify an individual, i.e. information that can be traced back to a person. This includes information such as first name, last name, address, postal address, IP address, telephone number or email address, as well as data relating to preferences, hobbies, memberships or the web pages that a person has viewed.
Personal data will only be collected, used and transmitted by Cycletours Holland BV where this is permitted by law or where the user has consented to the data collection.

Use and processing of personal data

Our company organises and arranges tourism and transportation services in addition to the related provision of services, including billing and settlement services. Data is collected, processed and used for these purposes.

If the collection and processing of your personal data takes place in connection with the reservation or booking of a service, we shall use this data only for the purpose of the associated services.

Please note that when booking tourism services in particular, the personal data of fellow travellers may also be collected. You should therefore ensure that all information provided by you which relates to third parties is provided with the consent of the third party concerned.

Personal data collected in relation to an offer will not be stored until the actual booking is made.

Personal data is also collected when completing forms, participating in competitions, subscribing to newsletters and sending emails. When participating in competitions, we use your data to carry out the competition. When subscribing to a newsletter, we collect and process your data for the purposes of compiling content and for delivery.

Sharing of personal information

We pass on personal data to the extent permitted by law only where this is necessary in order to process your booking or to implement the associated payment process.

We forward your personal data to our respective contractual partners (for example tour operators, airlines, hotels, travel agencies, bicycle hire companies, railway and bus companies or travel insurers) for the purposes of executing and settling the tourism services provided.

In connection with the subscription of newsletters, we pass on personal data to our service provider “Mailchimp”, however, this data can only be used by us.

In connection with the use of online services, we pass on your data to our online system service providers (hosting system operators, internet booking engines, mid-office systems, web analytics service providers, global distribution systems and marketing service providers). Our system service providers help us to constantly improve our offers and services.

Personal data will only be collected and passed on to government institutions and authorities where this is required under legal regulations.

The collection, processing and use of your personal data for advertising or market research purposes takes place exclusively in accordance with the relevant statutory provisions. You may object to the use of your data in this context at any time. In the event that your data is used for the purposes of advertising, market research or opinion research, we will notify you of your right to withdraw your consent at any time or provide a simple unsubscribe option (for example via a web link).

In all other cases, data will only be transmitted in an anonymised form which does not allow any conclusions to be drawn about you as an individual.

Personal data, in particular email addresses, will never be sold to third parties.

Data security

We use technical and organisational measures to protect the privacy of users of our website and connected systems. We use the SSL 3.0 encryption protocol to ensure the secure transmission of personal information. This method is used successfully throughout the World Wide Web. All personal data (name, address, payment data, etc.) will be encrypted and thus transmitted securely via the internet. You will know that the page you are accessing is secure if the closed padlock icon is displayed in the bar of your browser window.

Rights – withdrawal of consent, changes, corrections and updates

You are entitled to obtain information about the data stored about you, upon request and free of charge. Based on the principle of data minimisation in relation to the processing of personal data, only the minimum amount of data required for the fulfilment of the corresponding legal basis will be stored (for example booking a trip).

In addition, you have the right to correct inaccurate data and to block and delete your personal data, provided there is no legal obligation to maintain records, particularly with regard to data for billing and accounting purposes.

Digital communication

When a user makes digital contact with Cycletours Holland BV (for example via a contact form or email), their details are stored for the purposes of processing the request as well as in the case of follow-up questions.

Newsletter

Cycletours newsletters are used to inform you about our offers, general information about cycling in Europe and events. If you wish to receive our newsletter, we will require a valid email address as well as your title and surname. Other data such as first name are optional and can be provided on a voluntary basis. All data will be used exclusively for sending the newsletter and will not be passed on to third parties.

When you subscribe to the newsletter Cycletours will store your IP address and the date of subscription. This is required by law under the new data protection regulation that will come into force in May 2018.

You may withdraw your consent for the storage and use of your data and email address for sending the newsletter at any time. This can be done by clicking the unsubscribe link in the respective newsletter.

Incorporation of third-party content and services

Our websites may incorporate third-party content such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites. This always presupposes that the providers of this content (hereinafter referred to as “third-party providers”) can identify the IP address of the user. Without the IP address, a third-party provider is unable to transmit the content to the respective user’s browser. Therefore, the IP address is required in order to view the content. Cycletours makes every effort to only use content from providers who use the IP address exclusively for the purposes of delivering content. However, we have no influence over whether third parties store the IP address, e.g. for statistical purposes. We will clarify this with you to the extent that we are aware of such storage.

Google Analytics

Our websites use Google Analytics and Google Tag Manager, a web analysis service from Google Inc. (“Google”).

Google Analytics uses so-called “cookies”, which are text files stored on your computer that enable us to analyse the use of our web pages. The information generated by the cookie about your use of the website concerned (including your IP address) is transferred to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for the website operator and to render services connected with the use of the website and the internet. If necessary, Google will also transmit this information to third parties if this is prescribed by law or if third parties process this data on behalf of Google.
Under no circumstances will Google make any connection between your IP address and other Google data.

You can prevent the cookies from being installed by means of an appropriate setting in your browser software. However, please note that in this case you may not be able to make full use of all the functions of this website.

By using our website you consent to the processing by Google of data collected on you, in the manner described above and for the aforementioned purpose.
If you do not want your IP address, language settings, end device, etc. to be subject to analysis, we recommend that you use the Google Analytics opt-out browser add-on. The Google Analytics opt-out browser add-on gives you more control over the data that Google Analytics collects about sites which you have accessed. The add-on informs the JavaScript (ga.js) of Google Analytics that no information about the website visit should be transmitted to Google Analytics.
If you wish to use this feature, download the add-on and install it on your current web browser. The Google Analytics opt-out browser add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.

Use of Facebook social plug-ins

Our websites use social plug-ins (“plug-ins”) of the social network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”).

When a user visits one of our websites that contains such a plug-in, their browser establishes a direct connection to the Facebook servers. Clicking on the plug-in will redirect the user directly to Facebook. Cycletours therefore has no influence over the scope of the data that Facebook collects using this plug-in.

The purpose and scope of data collection and the further processing and use of the data by Facebook as well as the related rights and settings options for protecting user privacy can be found in Facebook’s privacy policy: www.facebook.com/about/privacy/.

If a user is a Facebook member and does not want Facebook to collect data about them through this offer and to link it with the membership data stored by Facebook, they must log out of Facebook before visiting the website. Other settings and the withdrawal of consent with regard to the use of data for promotional purposes are possible within the Facebook profile settings: www.facebook.com/settings.

Links to other websites

We explicitly emphasise that we have no influence at all on the content and the design of websites that we link.

Your visit to our website

Each time you access content on our website, general information is automatically stored (for example, length of time spent on individual pages). This data is not personal and is therefore processed in an anonymised form. Information of this kind is used for statistical purposes only and will be used by us to optimise our online offering.

Cookies on our websites and their management

About your cookie permission

Everything Cycletours does is aimed at providing you as a visitor with the best possible information. To this end, we use so-called cookies and pixels. Would you rather not have your data stored through these cookies? Simply click on the 'No thanks' button. 

Analytical cookies

We use analytical cookies. We use these cookies to collect visitor statistics. These cookies provide us with insight into the use of our website, which allows us to improve the user experience. The cookies collect information about, for instance, which pages are visited the most, how long these visits last and which links are clicked on. 

Google Analytics

This website uses Google Analytics, an analysis program created by Google. Google uses these data to create reports in Google Analytics about the site usage of all users. The cookie only stores information such as: how long do users stay on the website, which pages do users view, where do users come from and via which channels do users reach the site.

• These cookies are stored for a maximum of two years. 
• Here you can read more about how Google handles your data. 

Tracking cookies

Tracking cookies are cookies that follow the surfing behaviour of a visitor on our website. We use these advertising cookies to create an interest profile of your visit so that we can advertise more effectively.

Facebook

This website uses a Facebook Pixel. This tool helps us analyse the website, with which we can improve the Facebook experience of our users. The cookie only stores information such as: which Facebook users visit the website, the pages that these users visit, etc. This pixel also stores the behaviour of users after viewing or clicking on a Facebook advertisement. This allows Facebook to evaluate the effectiveness of the advertisements. Thanks to the pixel we can also show website visitors advertisements on the Facebook platform. The information obtained is anonymous to us and does not provide us with any further information about the identity of you as a user. However, the data are stored by Facebook and processed in such a way that they can be linked to a specific user profile. This means that Facebook can use the data for its own advertising purposes. 

• These cookies are stored for a maximum of one year. 
• Here you can read more about how Facebook handles your data.

Mailchimp

We use MailChimp to manage email lists and send newsletters. MailChimp stores email addresses and other registration information of persons who have subscribed to our newsletter. When you subscribe and unsubscribe from the newsletter, MailChimp places a session cookie on your computer. MailChimp also places a cookie when you click on a link in a newsletter. These cookies are automatically deleted once you close your browser. MailChimp also registers whether an email has been read. You can remove your email address from our database at any time via the link in the newsletter. 

• Here you can read more about how MailChimp handles your data. 

Functional cookies

Functional cookies are necessary to ensure the proper functioning of our website. Laws and regulations do not require asking the visitor for permission to place functional cookies. Because some of our cookies share information with third parties, we have decided to include them anyway.

Youtube

This website uses YouTube for storing and displaying video content. These cookies are place by YouTube to track the use of their services. The YouTube cookies are only installed when you press ‘play’.

• These cookies are stored for a maximum of one year. 
• Here you can read more about how YouTube (Google) handles your data.

Google Maps

Our website uses Google Maps. This allows a geographical map to be displayed on websites. It can also be used to create route descriptions. Various cookies are placed when using Google Maps, for instance to remember the zoom level. The information that Google collects is anonymised to the extent possible. Your IP address is not included. 

• These cookies are stored for a maximum of one year. 
• Here you can read more about how Google handles your data.

Mailchimp landing pages

We use landing pages supported by MailChimp. Cookies are installed when opening these pages. These cookies ensure that we can analyse the user behaviour on this landing page. This could include the number of visits, clicks, but also registrations or sales.

• Here you can read more about how MailChimp handles your data. 
• These cookies are stored for a maximum of one year. 

Opting out and changing your preferences

Would you rather not have your data stored through these cookies? Simply click on the 'No thanks' button. The site will remain fully functional. Do you regret your choice and would you like to change your cookie permission? Then clear the cookies in your browser, refresh the page and you will receive the cookie notification again.

Contact and questions

Do you have questions about our cookie policy or would you like your data to be modified? Please contact us via the contact page. We will make sure that your information is updated within one month.

Contact

We only use these data to contact you, not for commercial purposes such as advertisements. The data are stored for a maximum of 12 months. 

Newsletter

We only use these data to send you our newsletter, monthly, not for commercial purposes such as advertisements. Would you rather unsubscribe? Please click on the link at the bottom of our newsletter.

Contact partner for data protection

Cycletours Holland BV is responsible for data storage and processing.
For enquiries relating to data protection, please send an email to: info@cycletours.nl

Typing, setting and spelling mistakes as well as errors are reserved.
Limitation of liability for our information on this homepage.